Delivery and Returns
If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
Buyers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they have purchased.
Shipping charges, which are product shipping costs, will be paid by the buyers.
Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.
If it becomes impossible to sell the purchased product, the seller has to notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.
For pre-order product(s), this 30-day legal period will start from the date of sale announced on the sales page of the relevant product, and delays may occur on the date of this sale due to the supplier company. . In the pre-order system, the planned delivery time can be extended up to a maximum of 10 weeks, depending on the order collection, production planning and dispatch time. In case of force majeure (unforeseen and unavoidable situations), the delivery time will not run. In this case, the SELLER shall inform the BUYER in writing beforehand. In this case, the BUYER may use one of the rights to cancel the order or to deliver the product(s) subject to the order by waiting for the delivery time. In the event that the BUYER cancels the order, the return / cancellation requests regarding the products purchased using the pre-order system, the product price is returned to the buyer within 60 days following the written request. Cancellations made for products purchased in installments are returned to the card account with installments.
IF THE PURCHASED PRODUCT IS NOT PAYABLE:
If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller’s obligation to deliver the product ends.
SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:
After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer shall return the product subject to the contract within 3 days at the SELLER’s expense. It must be returned to the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNPROSECTED REASONS:
If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer’s account within 2-3 weeks.
BUYER’S OBLIGATION TO CHECK THE PRODUCT:
The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER has to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. Invoice must be returned along with the product.
RIGHT OF WITHDRAWAL:
BUYER; Except for the exceptions stated in the “products for which the right of withdrawal cannot be exercised”, within 7 (seven) days from the date of delivery of the purchased product to himself or the person/organization at the address indicated, without assuming any legal or penal responsibility, provided that the SELLER is notified via the contact information below, and may use the right to withdraw from the contract by rejecting the goods without giving any reason.
DURATION OF THE RIGHT OF WITHDRAWAL:
In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or e-mail within 7 (seven) days and the product has not been used within the framework of the provisions of the “Products for which the Right of Withdrawal cannot be exercised” regulated in this contract.
USE OF THE RIGHT OF WITHDRAWAL:
The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.) The box of the products to be returned. be complete and undamaged, with its packaging and standard accessories, if any.
